Refund Policy – SIV Home Deco

Thank you for shopping at Siv Home Deco! We aim to provide quality home organization and lifestyle products that make your home feel clean, functional, and beautifully styled. If you experience any issues with your order, we’re here to help.

1. Eligibility for Refunds

* Refund requests must be submitted within 7 days of receiving your order.

* Items must be unused, in original packaging, and in the same condition you received them.

* Proof of purchase (order number or confirmation email) is required.

2. Non-Refundable Items

* Clearance or discounted items

* Items damaged due to improper installation, misuse, or wear and tear

3. Refund Request Process

   To request a refund:

* Contact us at sivhomedecosupport@gmail.com or via our website contact page.

* Provide your order number, reason for the refund, and clear photos/videos of the item.

Once reviewed:

* If approved, we’ll provide instructions for returning the item.

* Customers are responsible for return shipping fees unless the item is defective or the wrong product was delivered.

4. Damaged, Defective, or Incorrect Items

   If your item arrives damaged, faulty, or incorrect, please notify us within 48 hours with photos or videos so we can replace or refund it promptly.

5. Refund Processing Time

* After we receive and inspect the returned item, we will notify you of the approval status.

* Approved refunds will be processed to your original payment method within 5–10 business days.

6. Exchanges

   We currently do not offer direct exchanges. If you wish to get a different item, please request a refund and place a new order once it is approved.

7. Late or Missing Refunds

   If you have not received your refund after the standard processing time:

* Double-check your bank account

* Contact your bank or card provider (processing times may vary)

  If you still need help, please reach out to us through our support channel.

If you have any questions about our Refund Policy, feel free to contact us anytime. We appreciate your trust in Siv Home Deco and hope you enjoy a clutter-free, stylish home with our products!